Frequently Asked Questions

Each Spotter ships with the unit, hard travel case, USB-C charging cable, lens cloth, and quick start guide. Universal mount adapters are sold separately.

Up to 8 hours of continuous use on a full charge with mixed AR features active. Standby time exceeds 30 days.

Spotter is rated IPX7 — fully sealed against immersion up to 1 meter for 30 minutes. Suitable for rain, snow, and occasional submersion. Not designed for diving.

Spotter mounts to most rifle scopes via the universal adapter system. See the compatibility chart on the product page or contact us with your scope brand and model for a definitive answer.

US orders ship within 1-2 business days via UPS Ground (3-5 business day delivery). Expedited and international options available at checkout.

Yes. We ship to most countries via DHL Express. Customs duties and import taxes are the buyer's responsibility.

Yes. You'll receive a tracking link by email as soon as your order ships. Tracking updates within 24 hours of dispatch.

30-day money-back guarantee on unused items in original packaging. Buyer covers return shipping unless the item is defective.

2-year manufacturer warranty against defects in materials and workmanship. Lifetime support on firmware updates and the companion app.

Contact us at support with your order number and a description of the issue. We'll respond within 1 business day with next steps.

Firmware updates are delivered through the companion app. You can also download manuals and the app directly.

Make sure Bluetooth is enabled, the Spotter is powered on, and the app has location permission (required by iOS/Android for BLE). If the issue persists, restart both devices and try pairing again. Still stuck? Contact us.

Yes. We work with authorized retailers, ranges, and gunsmiths. Visit our Dealer Application page to start the process.

MOQ varies by region and product line. Submit a dealer application and we'll send you a full pricing sheet and terms.